What should I do if there are discrepancies or issues with my sleep test results or patient information?

If you notice any discrepancies or issues with your patient's sleep test results or information, follow the steps below to resolve them.

Steps to Correct Patient Information

1. Log in to the SleepTestCRM platform.
2. Navigate to the "Support" tab.
3. Select "Ask Question" and choose the relevant patient.
4. Submit a message detailing the correction needed, such as a name change or date of birth correction.
5. Allow up to 2 business days for the updates to be processed.

Requesting a 3% Rescore of Sleep Test Results

1. Ensure you have the written policy from the insurance company that mandates a 3% rescore.
2. Email the written policy to SleepTest.com.
3. A $49 rescoring fee applies for this service.

Additional Assistance

If the steps above do not resolve your issue, you can contact SleepTest.com for further assistance through the CRM Support Tab: Click “Ask Question” → choose patient → submit message.