How does SleepTest.com handle post-test follow-ups and patient engagement?

After completing a sleep test, SleepTest.com ensures a smooth follow-up process to keep the patient engaged and informed about their results and next steps. Here’s how patient engagement is managed:

Accessing Test Results

Once the patients return the testing equipment, results are typically available within four business days. They can view or download their results, including the Letter of Medical Necessity (LOMN) and any relevant prescriptions, through the patient portal, ensuring all necessary documents are readily accessible.

Post-Test Telemedicine Visit

A post-test telemedicine visit is crucial for discussing test results and exploring therapy options. This visit is mandatory for patients with a severe Obstructive Sleep Apnea (OSA) diagnosis or if their insurance provider requires it for therapy prescriptions. During this visit, a provider will discuss options such as CPAP, Oral Appliance Therapy, or a combination of therapies to determine the best course of action.

Scheduling and Rescheduling Appointments

After the test results are posted, the patient receives an automated email with a link to schedule their post-test telemedicine visit. If an appointment is missed or the scheduling link is misplaced, the patient can contact SleepTest.com to have the link resent.

Insurance and Therapy Prescriptions

Certain insurance providers, like Blue Cross/Blue Shield, Cigna, and United Healthcare, require documentation of a post-test visit before covering therapy prescriptions. SleepTest.com ensures all necessary documents are prepared to meet these requirements, facilitating a smooth transition to the prescribed therapy.