What do I do if there is an issue with a patient's RX?

If you encounter an issue with a patient's prescription (RX) at SleepTest.com, follow these steps to resolve the problem:

  1. Check the Prescription Details:
    1. Ensure that all the information on the prescription is correct, including the patient's name, medication, dosage, and any specific instructions.
  2. Verify Insurance Information:
    1. Make sure the insurance details are up-to-date and correct. If there’s a change in insurance, update the information in the system.
  3. Use the CRM Support Tab:
    1. If there is a mistake or you need to update the prescription, go to the CRM Support tab.
    2. Click on “Ask Question”, select the patient, and submit a message detailing the issue.
  4. Allow Time for Corrections:
    1. After submitting your request, allow 2-3 business days for the prescription to be amended or re-signed.

If these steps do not resolve the issue, please reach out to SleepTest.com support for further assistance through your SleepTest Portal.

By following these steps, you should be able to address any issues with a patient's prescription effectively. If you need additional help, don't hesitate to contact our support team through the provided channels.

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