What should I do if a patient has not received their sleep test device?

If a patient has not received their sleep test, follow these steps to resolve the issue:

  1. Verify Shipping Information: Ensure the patient's shipping address and contact information are correct. You can check this in the SleepTestCRM under the patient's referral details.
  2. Check Tracking Information: SleepTest.com typically provides tracking information via email once the device is shipped. Ask the patient to check their email, including the spam or junk folder, for any tracking details. If they can't find it, you can request tracking updates directly from SleepTest.com.
  3. Confirm Shipping Method: SleepTest.com usually ships devices using USPS Priority Mail, which takes 2-3 business days. Confirm that enough time has passed since the expected delivery date.
  4. Contact Support: If the device still hasn't arrived, contact SleepTest.com support for further assistance. They can verify if the device was shipped correctly and provide additional help. Use the CRM Support Tab or call the support line to submit a message.

SleepTest.com is committed to ensuring that all patients receive their testing devices promptly and will work with you to resolve any issues.

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