What should be done if a patient encounters issues with their portal or needs to reschedule their test?

If a patient is having trouble with their SleepTest.com patient portal or needs to reschedule their sleep test, follow these steps to resolve the issue:

Steps to Resolve Portal Issues:

  1. Double-check the Patient Portal Link: Make sure the patient clicks the correct link to access their patient portal.
  2. Check Your Spam Folder: Make sure that emails from SleepTest.com are not going to your spam or junk folder.
  3. Ensure browser compatibility: Use a compatible browser like Chrome, Firefox, or Safari, and ensure it's up to date.
  4. Clear browser cache: Clearing your browser's cache can resolve many login issues.

Steps to Reschedule a Sleep Test:

  1. Locate your scheduling link: Check your email for the original link sent by SleepTest.com. This is usually sent after your test results are posted or after your insurance verification.
  2. Use the rescheduling link: Click the link to access the scheduling page and choose a new date and time for your test.
  3. Contact support for assistance: If you can't find the link or have trouble rescheduling, contact SleepTest.com support to resend the scheduling link.

Contacting Support

If these steps do not resolve your issue, please reach out to SleepTest.com support for further assistance go to the CRM Support Tab:

  1. Log into your account
  2. Click on “Ask Question”
  3. Choose your patient,
  4. Submit your message.

Our support team is here to help you with any issues you might encounter and ensure your sleep test process is as smooth as possible.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.