How are telemedicine appointments handled for patients with special needs or specific insurance requirements?

SleepTest.com strives to accommodate all patients, including those with special needs or specific insurance requirements, during telemedicine appointments. Here is a step-by-step guide to ensure a smooth process:

1. Preparing for the Appointment

   1. Ensure the patient has a functioning email address and a device with a camera, as these are necessary for telemedicine calls.
   2. If the patient does not have an email or cannot handle video calls, they may not be able to proceed with our telemedicine services.

2. Insurance Considerations

   1. Most insurance carriers require a pre-test telemedicine visit for coverage. Make sure the patient's insurance details are up-to-date in our system.
   2. Post-test consultations are mandatory for severe OSA diagnoses and specific insurance plans like Blue Cross/Blue Shield, Cigna, and United Healthcare to release therapy prescriptions.
   3. If the patient has changed insurance, ensure the new details are uploaded and verified.

3. Scheduling and Rescheduling

   1. After verification of benefits or results posting, patients will receive an automated email with a scheduling link.
   2. If a patient misses their appointment or cannot find the link, contact SleepTest.com to resend the scheduling link.

4. Special Needs Accommodations

   1. For patients with special needs, ensure any necessary accommodations are communicated to our team before the appointment.
   2. If additional support is required during the telemedicine call, please let us know so we can make the necessary arrangements.