What should I do if I encounter technical issues with the SleepTest portal or submission process?

If you encounter technical issues while using the SleepTest portal or during the submission process, here are some steps you can follow to resolve the problem:


  1. Check Your Internet Connection: Ensure your internet connection is stable and working correctly. A weak connection can cause issues with portal access and submissions.
  2. Clear Cache and Cookies: Sometimes, clearing your browser's cache and cookies can resolve loading or submission issues. Try this step if the portal isn't functioning as expected. Find instructions for your browser here.
  3. Update Your Browser: Ensure you are using your web browser's latest version. Outdated browsers can cause compatibility problems with the portal.
  4. Disable Browser Extensions: Some browser extensions might interfere with the functionality of the SleepTest portal. Try disabling them temporarily to see if it resolves the issue.
  5. Try a Different Browser: If you continue to experience issues, try accessing the portal using a different web browser to see if the problem persists.

If none of these steps resolve your issue, please contact SleepTest support for further assistance. You can reach us through the CRM Support Tab. Log into the CRM, click on "Ask Question," choose the relevant patient, and submit your message.


We are here to help you manage your patients effectively and ensure a smooth experience with SleepTest.com.

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