How can I manage and avoid late fees for returning my sleep test device?
Managing and avoiding late fees for returning your sleep test device is easy if you follow these steps:
- Understand the Testing Window: You have approximately 5 days to complete the 1-2 nights of testing and return the device. This includes the time it takes for the device to be shipped to you and back to us. Make sure you plan your testing nights within this period.
- Use the Prepaid Shipping Label: Your sleep test kit comes with a prepaid shipping label and package to return the device. Pack the device securely once you have completed your test, and use this label to return the device promptly.
- Track Your Return: After shipping the device, use the tracking number provided to monitor the return process. This can help confirm that the device is on its way back to us and avoid any misunderstandings about the return date.
- Automated Reminders: Take note of any automated reminders sent to you about returning the device. These reminders are designed to help you avoid late fees by ensuring the device is returned on time.
If you encounter any issues or have concerns about returning the device on time, please try the following:
- Check the tracking status to ensure the device is being returned as expected.
- Contact the shipping provider if there are any delays in the return process.
If you still face problems or have questions, please reach out to SleepTest.com support.