What should I do if I encounter issues with the sleep test device?

It's important to ensure that your sleep test goes smoothly. If you experience any issues with the sleep test device, follow these steps to resolve the problem:

Step-by-Step Troubleshooting Guide

  1. Check the Device Setup: Ensure that the device is set up correctly according to the instructions provided. Double-check that all components are connected properly.
  2. Verify Power and Connectivity: Make sure the device is powered on and, if applicable, connected to any required apps or networks. Check that batteries are charged or that the device is plugged in.
  3. Review the Instructions: Consult the user manual or any instructional materials provided with the device to confirm that you are using it correctly.
  4. Inspect for Physical Damage: Look for any signs of physical damage to the device that might be affecting its performance. If you find any damage, stop using the device immediately.
  5. Restart the Device: Try turning the device off and then back on. This simple step can often resolve minor technical glitches.
  6. Data Collection Issues: Ensure that you have collected at least 5 hours of data. If the data is insufficient due to user error, a retest fee may apply.

Next Steps

If you have followed all the troubleshooting steps and the issue persists, please contact SleepTest.com for further assistance.

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