What do I do if the tracking link is not working?

If your tracking link is not working, here are some steps you can follow to try and resolve the issue:

  1. Check the Email: Ensure you received the correct tracking email from SleepTest.com. Sometimes emails can end up in the spam or junk folder, so check there as well.
  2. Copy and Paste the Link: Instead of clicking the link directly, copy and paste it into your web browser's address bar. This can sometimes resolve issues caused by browser settings or email client restrictions.
  3. Try a Different Browser: Open the tracking link in a different web browser. Some browsers may have settings or extensions that interfere with specific links.
  4. Clear Browser Cache: Clear your browser's cache and cookies, then try accessing the link again. This can help if any temporary files are causing the issue.
    1. If you need help clearing your cache, use this link for instructions.
  5. Check Internet Connection: Ensure that your internet connection is stable. A weak or intermittent connection can prevent links from loading properly.

If you have tried all these steps and the tracking link still does not work, please contact SleepTest.com for further assistance.

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