What should I do if I haven't received my sleep test device?

It's important to receive your sleep test device on time so you can complete your test as scheduled. If you haven't received your device, follow these steps to resolve the issue:

Steps to Take:

  1. Check Your Email: Look for an email from SleepTest.com with tracking information. This email is usually sent once your device is shipped. Make sure to check your spam or junk folder if you can't find it.
  2. Track Your Package: Use the tracking number provided in the email to check the status of your package. This will give you an idea of where it is and when it might arrive.
  3. Verify Your Shipping Address: Double-check the shipping address you provided to ensure there are no mistakes. If you find an error, contact SleepTest.com immediately to correct it.
  4. Contact the Shipping Carrier: If the tracking information indicates that the package has been delivered but you haven't received it, contact the shipping carrier directly. They may be able to provide more information or help locate your package.

Still Need Help?

If you have tried all the above steps and still haven't received your sleep test device, please reach out to SleepTest.com for further assistance. You can contact us through the following methods:

  • Phone: Call our Customer Support at (800) 753-3783 or (630) 845-4384.
  • Email: Send an email to info@sleeptest.com with your details and issue.
  • Support Portal: Login to your patient portal and click "Ask a Question."
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