What should I do if I encounter issues with telemedicine appointments or payment links?

If you are encountering issues with telemedicine appointments or payment links, follow the steps below to try and resolve the problem:

Steps to Resolve Telemedicine Appointment Issues

If you’re having trouble getting into the appointment or finding the link you can use these steps:

1. Ensure that you have a stable internet connection. A weak or unstable connection can cause issues with video calls.
2. Check your email for the appointment link. Look for any emails from SleepTest.com that might have gone to your spam or junk folder.
3. Ensure that your device (computer, tablet, or smartphone) has a functioning camera and microphone, as these are required for telemedicine appointments.
4. If you continue to have issues, contact SleepTest.com to resend the scheduling link or provide assistance.

Steps to Resolve Payment Link Issues

If you can’t access the payment link or are concerned about if the payment was processed accurately, follow these steps:

1. Verify that you have received the correct payment link via email or in your patient portal. Check your spam or junk folders if you can't find it.
2. Ensure that your payment method is valid and has sufficient funds or credit available.
3. Try opening the payment link in a different web browser or on another device if you experience technical difficulties.
4. If the link still doesn't work, contact your bank to ensure there are no issues with your account.
5. If problems persist, contact SleepTest.com's billing department for further assistance.

If you have tried all these steps and still encounter issues, please get in touch with SleepTest.com for further help through your patient portal by clicking “Ask a Question.” → choose patient → submit message.