What should I do if I encounter issues with the SleepTest Patient Portal or my personal access code?

If you encounter issues with the SleepTest Patient Portal or your personal access code, follow these steps to resolve the problem:

  1. Check Your Internet Connection: Ensure that your device is connected to the internet. A stable connection is necessary for accessing the portal.
  2. Verify Your Access Code: Double-check the access code you received. Make sure you are entering it correctly, without any spaces or errors.
  3. Clear Browser Cache: Sometimes, clearing your browser's cache can help resolve access issues. Go to your browser settings and find the option to clear browsing data or cache.
    1. Here’s a helpful article to help you clear your cache.
  4. Try a Different Browser: If the issue persists, try accessing the portal using a different web browser. This can help determine if the problem is browser-specific.
  5. Restart Your Device: Restarting your computer or mobile device can often fix minor technical glitches.

If you have tried these steps and still cannot access the portal or use your access code, please contact SleepTest.com support for further assistance.

You can reach them through the chat portal on our website or by using the following contact details:


Our support team is available to help you resolve any issues you may encounter.

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