Why are there differences in the quoted prices and the charges for telemedicine visits and sleep tests?

Sometimes, there can be differences between the prices you are quoted and the final charges for telemedicine visits and sleep tests. Here are some reasons why this might happen:

• Insurance Verification: The quoted price is often based on an initial estimate of your insurance coverage. However, once your insurance benefits are verified, the actual coverage might differ, affecting the final cost. Always ensure your insurance details are up-to-date in your patient portal.
• Network Status: If your insurance is out-of-network with SleepTest.com, you may be responsible for higher costs than initially expected. Patients with HMO or Medicaid plans might face this issue.
• Telemedicine Visits: Some insurance plans require pre-test or post-test telemedicine visits to authorize coverage for sleep tests. If these visits are not covered, they might result in additional charges.
• Cash Payment Option: If you choose to pay cash (Express/Skip-to-Ship option), telemedicine visits are skipped, and you pay a set fee. This fee is separate from insurance and will not count towards any deductibles.

To ensure clarity on your charges:

1. Verify your insurance coverage and benefits through the patient portal.
2. Ensure all your details, especially insurance information, are current and correct.
3. Contact your insurance provider to understand what is covered under your plan.

If you cannot resolve the issue or have further questions, please contact our support team by using the "Ask a Question" button in your Patient Portal.