How can I resolve billing discrepancies or questions for my sleep test?

We take billing seriously and always work diligently to ensure accuracy. If you have questions or found a discrepancy please follow the steps below.

Step 1 – Check Your Patient Portal

The fastest way to understand your charges is to review your billing information and receipts in the SleepTest.com Patient Portal:

1. Log in to Your Portal:
   1. Find the email with your patient portal link
2. View Your Charges & Receipts:
   1. Once logged in, click Itemized Receipt.
   2. Download your Itemized Receipt if needed for HSA, FSA, or insurance claims.
3. Review Your Insurance Information:
   1. You can also check your insurance coverage status and see if any costs were due to out-of-network coverage or deductibles not being met.

Step 2 – If You Still Have Questions or See a Problem

If the portal doesn’t clear things up, or you believe you were charged incorrectly:

1. Gather Your Information:
   1. Write down the charge date, the amount billed, and the last 4 digits of the card used.
   2. If you have an Explanation of Benefits (EOB) from your insurance, have that ready.
2. Access Your Patient Portal
   1. Go to "Ask a Question"
   2. Submit the question with the relevant details above
3. Ask for a Review:
   1. Let them know what looks wrong or what you don’t understand.
   2. If it’s an error, they’ll correct it and process a refund (if needed).
   3. Refunds typically take 1-2 business days once approved.

Always check your patient portal first. It often answers billing questions right away. If you still need help, the billing team is there to make sure everything is right.